Privacy Policy

Information We Collect

Contact information — your name, phone number, email address, and location when you submit an enquiry, book a service, or contact us via WhatsApp, phone, or our contact form.
Vehicle information — your vehicle make, model, year, colour, and any specific modification or repair requirements you describe when enquiring about our services.
Service records — details of services booked and carried out at our workshop, including photographs of your vehicle taken for assessment and documentation purposes.
Communications — the content of messages, emails, and WhatsApp conversations you send to us in connection with an enquiry or service booking.
Payment information — where applicable, transaction records related to services rendered. We do not store full card details — payments processed through third-party payment providers are governed by those providers' privacy policies.

Device and browser information — your IP address, browser type and version, operating system, device type, and screen resolution.
Usage data — pages visited, time spent on each page, referring website, links clicked, and the sequence of pages viewed during your visit.
Location data — approximate geographic location derived from your IP address. We do not collect precise GPS location unless you explicitly grant permission.
Cookie data — information stored on your device through cookies and similar tracking technologies.

We collect your personal information through the following channels:

Website contact and enquiry forms — when you submit a service enquiry, request a quote, or send us a message through any form on kartalauto.ae.
WhatsApp — when you initiate contact with us via WhatsApp using the links or numbers displayed on our website. WhatsApp messages are stored within the WhatsApp platform and are subject to WhatsApp's own privacy policy.
Telephone — when you call our workshop directly to enquire about or book a service.
Workshop visits — when you bring your vehicle to our workshop, we collect information necessary to carry out the service and maintain our service records.
Website analytics — automatically via cookies and tracking technologies when you browse kartalauto.ae.
Social media — when you interact with our social media profiles on Instagram, Facebook, TikTok, or other platforms, in accordance with those platforms' data collection practices.

We use the information we collect for the following purposes:

To respond to your service enquiries and provide quotations.
To book, schedule, and carry out modification and repair services at our workshop.
To maintain a record of services performed on your vehicle.
To communicate with you about the status of your vehicle during and after a service visit.

To analyse how visitors use our website and identify pages and content that can be improved.
To understand which of our services generate the most interest and enquiries.
To send you relevant communications about services, promotions, or updates where you have given consent or where we have a legitimate interest in doing so.
To run paid advertising campaigns on platforms such as Google, Meta (Instagram and Facebook), and TikTok, including the use of remarketing audiences built from website visitor data.